Privacy Policy.

Last Updated: August 2025.

 

Pac-Smart Limited ("we," "us," or "our") is committed to protecting your privacy. Any information we collect will be gathered, stored, and managed in accordance with this privacy policy. This statement may change from time to time, so please check this page regularly to ensure you are happy with any changes. Continued use of the

Pac-Smart Limited website indicates your agreement with this policy.

 

What We Collect

The type of information we may collect about you includes:

  • Identity and Contact Data: Your name, address, phone number, and email address.

  • Technical Data: Your IP address, cookie identifiers, tracking technologies (such as pixels), and end-user website activity.

  • Transaction Data: Details about the products you purchase from us. We do not collect your credit/debit card details. Payments are securely processed by trusted third-party providers such as PayPal or other payment partners.

  • Usage and Profile Data: Additional details such as your location, preferences, and interests may also be collected.

 

What We Do With the Information

Pac-Smart Limited has a legitimate interest to collect and process your information for the following reasons:

  • To process your order and contact you if necessary (e.g., queries or delivery issues). Without this, we would be unable to deliver your order or contact you should there be any processing or delivery issues.

  • To contact you regarding news, products, and promotions by email, phone, or post (where consent is given).

  • To understand your browsing and buying habits so we can improve our website, product range, and your overall experience.

  • If you sign up for our newsletter, your details will be stored with our email marketing provider. You can unsubscribe at any time, and your data will then be removed from our active mailing list.

  • To invite you to participate in occasional customer research surveys.

  • When you visit our site, third parties (such as Google Analytics or advertising partners) may place cookies in your browser for targeted advertising purposes.

  • More information about opting out of advertising is available on the DAA website: http://www.aboutads.info/

  • We store your data for as long as necessary for the purpose it was collected. Messages sent via our contact form are also stored to allow us to refer back to past communications.

 

Security

Pac-Smart Limited is committed to ensuring your information is secure. We have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the data we collect online. While we take all reasonable precautions to protect your details, unless Pac-Smart Limited is negligent, we are not liable for unauthorised access to information provided by you.

 

Cookies

We use cookies to track visitor behaviour and improve our site. You can disable cookies in your browser settings, but some features of the site may not function properly without them. You can view our full Cookie Policy on our website.

 

Links to Other Websites

Our website may contain links to external sites. Once you leave our site, we are not responsible for the protection of any information you provide to other websites. Please review the privacy policies of any external sites you visit.

 

Disclosure to Third Parties

Pac-Smart Limited will not share your personal information for marketing purposes with any third parties without your consent, unless required by law.

Trusted third-party partners (e.g., IT providers, marketing services, delivery companies) may process your data on our behalf. These partners are contractually obligated to comply with our privacy standards and data protection laws.

 

Controlling Your Personal Information

We aim to keep your information accurate and up to date. If your details change, please email us at info@pacsmart.co.uk.

You have the following rights regarding your personal data:

  • The right to be informed: You have the right to know how we use your data, which is the purpose of this policy.

  • The right of access: You can request a copy of the personal data we hold about you.

  • The right to rectification: You can request that we correct any inaccurate or incomplete data we hold about you.

  • The right to erasure: You can ask us to delete your personal data in certain circumstances.

  • The right to restrict processing: You can ask us to stop processing your data under certain conditions.

  • The right to object: You can object to our processing of your data in certain situations, particularly for direct marketing.

You may exercise any of these rights by emailing info@pacsmart.co.uk or writing to:

Pac-Smart Limited

59 Waldegrave Road

Teddington

TW11 8LA

If you are unhappy with how we have handled your data, you may contact the Information Commissioner’s Office (ICO) on 0303 123 1113 or via www.ico.org.uk/concerns.

 

Applicable Law

These terms and the supply of goods are governed by UK law, and the UK courts will have jurisdiction in the event of any dispute.